:root {
  --ink: #1d1d1f;
  --muted: #5f6368;
  --line: #d9dce1;
  --bg: #faf9f7;
  --card: #ffffff;
  --accent: #b3261e;
  --accent-ink: #ffffff;
  --warn-bg: #fff4e5;
  --warn-line: #f0b36b;
  --err-bg: #fdecea;
}
* { box-sizing: border-box; }
body {
  margin: 0;
  font: 16px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--ink);
  background: var(--bg);
}
.site-header { padding: 12px 16px; border-bottom: 1px solid var(--line); background: var(--card); }
.brand { font-weight: 700; }
.site-footer { padding: 16px; text-align: center; color: var(--muted); font-size: 14px; }
.container { max-width: 560px; margin: 0 auto; padding: 16px; }
h1 { font-size: 1.4rem; margin: 0.6em 0 0.4em; }
h2 { font-size: 1.05rem; margin: 1em 0 0.4em; }
.stepnav { display: flex; justify-content: space-between; align-items: center; margin-bottom: 4px; }
.back { color: var(--muted); text-decoration: none; }
.step { color: var(--muted); font-size: 14px; }
.progress { width: 100%; height: 6px; accent-color: var(--accent); }
.stack > * + * { margin-top: 14px; }
label { display: block; font-weight: 600; }
label.choice { font-weight: 400; display: flex; gap: 8px; align-items: center; padding: 6px 0; }
input[type="text"], input[type="email"], input[type="date"], input[type="time"], input[type="number"], select, textarea {
  display: block; width: 100%; margin-top: 4px; padding: 10px; font: inherit;
  border: 1px solid var(--line); border-radius: 8px; background: var(--card);
}
fieldset { border: 1px solid var(--line); border-radius: 8px; padding: 12px; background: var(--card); }
legend { font-weight: 700; padding: 0 6px; }
button, a.button {
  display: inline-block; padding: 12px 20px; font: inherit; font-weight: 600; text-align: center;
  color: var(--accent-ink); background: var(--accent); border: 0; border-radius: 8px; cursor: pointer;
  text-decoration: none;
}
button.secondary { color: var(--ink); background: #eceef1; }
button.danger { color: #ffffff; background: #b3261e; }
.actions { display: flex; gap: 10px; flex-wrap: wrap; }
.hint, .meta { color: var(--muted); font-size: 14px; }
.centered { text-align: center; }
.meta { display: block; }
.ja { margin-left: 6px; color: var(--muted); }
.candidates { list-style: none; padding: 0; margin: 0 0 12px; }
.candidate, .pick { padding: 12px; margin-bottom: 8px; background: var(--card); border: 1px solid var(--line); border-radius: 8px; }
.candidate form { margin-top: 8px; }
.pick h3 { margin: 0 0 4px; font-size: 1.05rem; }
.pick h3 a { color: inherit; }
.pills { display: flex; flex-wrap: wrap; gap: 6px; margin: 8px 0; padding: 0; list-style: none; }
.pills .pill { font-size: 13px; font-weight: 600; }
.pick-blurb { white-space: pre-line; }
p.ja { margin: 0 0 8px; }
.site-footer a { color: inherit; }
.placeholder { padding: 8px 12px; color: var(--muted); background: var(--warn-bg); border-radius: 8px; }
.legal-table { width: 100%; border-collapse: collapse; margin: 12px 0; }
.legal-table th, .legal-table td { padding: 8px 10px; text-align: left; vertical-align: top; border-bottom: 1px solid var(--line); }
.legal-table th { width: 38%; font-weight: 600; }
.review-banner { padding: 10px 12px; font-weight: 600; background: var(--warn-bg); border: 1px solid var(--warn-line); border-radius: 8px; }
.candidate button { margin-top: 8px; }
.notice { padding: 10px 12px; background: var(--warn-bg); border: 1px solid var(--warn-line); border-radius: 8px; }
.error, .errors { padding: 10px 12px; background: var(--err-bg); border-radius: 8px; color: #8c1d18; }
.error:empty { display: none; }  /* Stripe.js のエラー欄（最初は空） */
.errors { list-style: none; margin: 12px 0; }
.selected { font-weight: 600; }
.summary { display: grid; grid-template-columns: max-content 1fr; gap: 6px 14px; margin: 12px 0 20px; }
.summary dt { color: var(--muted); }
.summary dd { margin: 0; overflow-wrap: anywhere; }
.picker { margin-top: 12px; padding-top: 4px; border-top: 1px dashed var(--line); }
/* Step 3: 予備の種類（ラジオ）に応じて日時欄・別の店の欄を出す。JS は使わず、同じ親の兄弟に並べた
   ラジオの :checked ~ で切り替える（CSS が効かない環境では全部出る） */
.alt { display: grid; grid-template-columns: auto 1fr; gap: 6px 8px; align-items: center; }
.alt > input[type="radio"] { margin: 0; }
.alt > label.choice { display: block; padding: 4px 0; }
.alt > .alt-when, .alt > .alt-store { grid-column: 1 / -1; display: none; }
.alt > input[value="same_store"]:checked ~ .alt-when,
.alt > input[value="other_store"]:checked ~ .alt-when,
.alt > input[value="other_store"]:checked ~ .alt-store { display: block; }
.alt-when > label + label { margin-top: 10px; }
.visually-hidden {
  position: absolute; width: 1px; height: 1px; margin: -1px; padding: 0; overflow: hidden;
  clip: rect(0 0 0 0); white-space: nowrap; border: 0;
}
label .hint { display: block; font-weight: 400; }

/* 状況ページ */
.card { padding: 14px; margin: 14px 0; background: var(--card); border: 1px solid var(--line); border-radius: 8px; }
.card h2 { margin-top: 0; }
.steps { list-style: none; padding: 0; margin: 12px 0; display: grid; gap: 6px; }
.step { padding: 8px 12px; border: 1px solid var(--line); border-radius: 8px; color: var(--muted); background: var(--card); }
.step.done { color: var(--ink); }
.step.done::before { content: "\2713\00a0"; }
.step.current { color: var(--accent-ink); background: var(--accent); border-color: var(--accent); font-weight: 600; }
.choices { padding-left: 1.4em; }
.choices li { margin-bottom: 6px; }
.staff-cards { list-style: none; padding: 0; margin: 0; display: grid; gap: 10px; }
.staff-card { padding: 14px; border: 2px solid var(--ink); border-radius: 8px; background: var(--card); }
.staff-card p { margin: 0; }
.ja-text { font-size: 1.5rem; line-height: 1.4; font-weight: 600; }

/* 運営者画面 */
.container.wide { max-width: 960px; }
.ops-header { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.ops-header form { margin: 0; }
.ops-nav { display: flex; align-items: center; gap: 14px; }
.ops-header button { padding: 6px 14px; }
.login-form { max-width: 360px; }
.redband {
  display: block; margin: 0 0 12px; padding: 12px 14px; font-weight: 700; text-decoration: none;
  color: #ffffff; background: #b3261e; border-radius: 8px;
}
.ops-summary { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 14px; margin: 0 0 12px; }
.pill { padding: 2px 12px; font-weight: 700; background: #eceef1; border-radius: 999px; }
.pill-warn { background: var(--warn-bg); border: 1px solid var(--warn-line); }
.today-counts { color: var(--muted); font-size: 14px; }
.filters { display: flex; gap: 6px; margin-bottom: 12px; }
.filters a {
  padding: 6px 14px; color: var(--ink); text-decoration: none; background: #eceef1; border-radius: 999px;
}
.filters a[aria-current="page"] { color: var(--accent-ink); background: var(--ink); }
.inbox { list-style: none; padding: 0; margin: 0; display: grid; gap: 8px; }
.inbox-row { background: var(--card); border: 1px solid var(--line); border-radius: 8px; }
.inbox-row.flagged { border-color: #b3261e; border-width: 2px; }
.inbox-row a { display: grid; gap: 4px; padding: 12px 14px; color: inherit; text-decoration: none; }
.inbox-row .when { font-size: 1.25rem; font-weight: 700; }
.tags { display: flex; flex-wrap: wrap; gap: 6px; }
.badge { padding: 2px 10px; font-size: 14px; font-weight: 600; background: #eceef1; border-radius: 999px; }
.badge-today, .badge-warn { color: #8a4b00; background: var(--warn-bg); border: 1px solid var(--warn-line); }
.badge-red { color: #ffffff; background: #b3261e; }
.pay-red { color: #b3261e; font-weight: 700; }
.badge-ok { color: #0b4f1c; background: #dff5e3; }
.badge-wait { color: #6b4a00; background: #fff4d6; }
.badge-closed, .badge-unknown { color: var(--muted); }

/* ---- スレッド・電話カード ---- */
a.button.secondary { color: var(--ink); background: #eceef1; }
.prefs { list-style: none; padding: 0; margin: 0; display: grid; gap: 4px; }
.call-card { border-width: 2px; border-color: var(--ink); }
.script { font-size: 1.1rem; line-height: 1.8; margin: 12px 0; }
.outcome-form { margin-top: 16px; padding-top: 12px; border-top: 1px dashed var(--line); }
.outcome-form h3 { margin: 0; font-size: 1rem; }
.hint-text { white-space: pre-line; overflow-wrap: anywhere; padding: 8px 12px; background: #f4f5f7; border-radius: 8px; }
.history { padding-left: 1.4em; display: grid; gap: 4px; }
.history .meta { display: inline; }
/* 状況ページのチャット: 客の文は改行を保つ（エスケープは Jinja 任せ）。AI の返信は運営者の返信と見分けがつく地色 */
.chat-text { white-space: pre-line; overflow-wrap: anywhere; margin: 2px 0 0; }
.chat-line { background: #06c755; color: #fff; border-radius: 4px; padding: 0 4px; font-size: .75em; }
.chat-ai { background: #f4f5f7; border-radius: 8px; padding: 4px 8px; }
/* 通話中モード: 原稿を大きく、発信と結果のボタンは画面下に固定 */
.call-mode { padding-bottom: 40vh; }
.call-script { font-size: 1.5rem; line-height: 1.9; font-weight: 600; }
.call-bar {
  position: fixed; left: 0; right: 0; bottom: 0; display: grid; gap: 8px;
  padding: 10px 16px; background: var(--card); border-top: 2px solid var(--ink);
  max-height: 40vh; overflow-y: auto;
}
.call-bar form { margin: 0; }
.call-bar .actions { gap: 6px; }
.call-bar button, .call-bar a.button { padding: 8px 12px; font-size: 15px; }

/* 設定画面 */
.settings-form { max-width: 560px; }
.settings-form .field > .hint, .settings-form .field > .error { margin: 4px 0 0; }
.days { display: flex; flex-wrap: wrap; gap: 4px 18px; }

/* 行の中に置く小さなフォーム（代理 NG を外す・店を選び直す） */
form.inline { display: inline; }
form.inline button { padding: 0.2em 0.6em; font-size: 0.85em; }
/* 通話中モードの断りの電話（代案の店への別の電話）。主のカードと見分ける */
.call-decline { border-color: var(--warn-line); background: var(--warn-bg); }

/* おすすめ店（運営者）: 一覧の表はスマホ幅では横にスクロールする */
.table-wrap { margin: 14px 0; overflow-x: auto; }
.picks-table { width: 100%; border-collapse: collapse; background: var(--card); }
.picks-table th, .picks-table td { padding: 8px 10px; text-align: left; vertical-align: top; border-bottom: 1px solid var(--line); white-space: nowrap; }
.picks-table th { font-size: 14px; color: var(--muted); }
.pick-form { max-width: 560px; }